Whining and complaining. It's not only what you hear from kids during a long road trip in the car; it's a problem that plagues the tree care industry nationwide by undermining productivity, accomplishment and success. According to a 2003 study by Towers Perrin, employee negativity can hinder worker productivity and performance and contribute to higher turnover rates. In today's economy, this translates into a diminished ability for you to compete and win.
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