GM eases controversial rules on technicians' work reports

摘要

DETROIT—General Motors Co. has retreated from a controversial policy that required service technicians working in auto dealerships to essentially punch a time clock for every repair order. GM in the spring began enforcing a previously ignored rule that re- quired car dealers to report their service techs' hours for not only warranty repairs, but customer-pay work and repairs to vehicles in dealers' own fleets. The auto maker characterized the policy as a way for dealers to track their techs' productivity and for GM to keep closer tabs on its warranty expenses.