The ups and downs of employee communication

摘要

Author's Note: This article is a supplement to "Why settle for good enough?" which appeared in the December 2002 issue of TPJ-The Tube & Pipe Journal, page 42. 'Why settle for good enough" was based on a study of 24 Midwestern tube and pipe fabricators and reviewed why some where highly profitable and others were only marginally profitable. That article resulted in many questions from TPJ readers asking for strategies and tips on developing the caliber of employee enthusiasm and commitment that helped propel some tube fabricators to high profitability. This article was written in response to those questions. How can the managers of tube and pipe fabricating companies develop the level of employee commitment and enthusiasm that sparks high profitability? The key to involving employees meaningfully in an operational improvement plan is to communicate effectively to them their roles in it. Many executives try, but few accomplish the task.