Jan Coates - Head of Educational Quality and Standards (NCG) at the Construction Industry Training Board:It's an interesting question. About five years ago, as the recession started to hit and businesses were starting to shed staff (along with the expertise they had), I asked the question: “What could we do with the money if we could save 10% or even 20% of the costs in running our processes, without cutting staff, and still improve customer satisfaction?”
展开▼
