Establishing customer support helpdesk session via core node using credential tokens issued by helpdesk node

摘要

In the claimed invention, subscriber S100 requests help S102 from customer support representative (CSR) S104. Admin node S112 issues credentials to the subscriber and CSR S114-118. The subscriber and CSR submit the credentials to a core node S120-126. If the core node authenticates the pair of credentials S128-130 a helpdesk session between the subscriber and CSR is established S132-134. The helpdesk session may utilise desktop sharing with Virtual Network Computing (VNC).