meeting the challenge

摘要

The past ten years have seen significant growth in the adoption of the ISO 9000-based QMS in the UK. Mine James, of LRQA, explains the likely impact of the revised standard on the quality systems of UK plcExpectations of ISO 9000 have risen as organisations have improved their understanding of it; organisations expect internal benefits from their QMSs; where they require suppliers to be certificated to ISO 9000, organisations expect consistent delivery of their orders; they require that certification bodies provide an auditing service that not only verifies their compliance with the standard, but also has an intrinsic value to help improve systems and processes. Unsurprisingly, not all of these expectations have been met. Nonetheless, the changes introduced in ISO 9001:2000 have the potential to meet these expectations, provided that all parties concerned rise to meet the challenge laid down by the revised standard.