game plan

摘要

Sometimes, quality professionals are dropped into projects that may not be going well. In such a circumstance, a quality professional's role extends to, among other things: (1) developing new processes (2) auditing existing processes (3) examining statistics (4) performing tests (5) managing and motivating the team (6) negotiating contracts (7) benchmarking the company against the excellence model Many of the activities listed above are actually projects in themselves, even if they aren't labelled as such. To illustrate the point, it is worth re-capping on the definition of a project: (1) a project has a temporary organisation - the group of people working on the project, full or part time, brought together to execute the project (2) the project itself is a unique, non-recurring activity. If a project repeats then it is actually a process that you can measure and improve each time you run it. Projects are more challenging because their unique nature means you have not seen the particular set of circumstances and problems before. The design and development programme for the super-jumbo Airbus A380 is a project, for example, but manufacturing the A380 is an impressive, but nonetheless repetitive, set of tasks that constitute a process