KEEP MANAGEMENT ENGAGED--SIX KEY INITIATIVES GUARANTEED TO GET THE ATTENTION OF MANAGEMENT

摘要

Over the years I've been involved with implementing many quality initiatives at my company and helping others after retirement. Add to this the almost 30 years of teaching advanced quality sciences, I've had the opportunity to field many questions from quality professionals about "why don't my senior managers understand the value of ISO 9001 implementation?"More frequently, and most recently, I get questions about how to implement specific aspects of the Bald-rige Criteria for Performance Excellence of elements of ISO 9001. Often the query centers on whether a proposed implementation technique would comply with the standard for a specific company's application. This type of question is normally technical but almost always easy to answer. Actually, the person asking the question typlcally has a good understanding of the answer and is just seeking confirmation.