Purpose:To discuss the four-step proactive coaching for green belts process developed by Agilent Technologies, Inc.Summary:Six Sigma methodology produces sustained improvement to a company culture by systematically controlling and removing variation. These methods mainly depend up on Agilenti trained Six Sigma belts at a rapid rate but realized that their initiatives, although successful, had potential for an even greater level of return and so Agilent sought a better model to develop its Six Sigma leaders. Preliminary investigation and benchmarking concluded that a training-to-certification coaching model would accelerate employee development and attainment of business results. Coaching, as a development tool for GBs, expands the learning process beyond the understanding and knowledge levels gained in Six Sigma training to a higher learning level. Proactive coaching, in concert with an effective CB instruction process, increases the development of the GB beyond one-time business project results. In this, each trainee demonstrates application and earns certification as recognition for results. This presents Agilent's experience in the development of this coaching model. (12 refs.)
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