It was the best of times, It was the worst of times: A difficult journey to the heartbeat of what matters in case management

摘要

Recently, I spent the better part of a day holed up in Panera Bread while workers labored away in my home. For some reason, I thought the noise level at the house would be worse than that experienced sitting in the midst of a public restaurant. However misguided I may have been, that is the location in which I was inspired to pen my latest contribution to the Heartbeat of Case Management. I hope that the title and the opening lines will make sense before you reach the last period.