I'll Scratch Your Back ...--Why it pays to see the business through the other guy's eyes

摘要

I spent the first years of my career on the finance end of business--first in accounting and later as the controller then CFO of a high-tech medical device company. While working with finance and administrative people, I learned that most of them viewed sales as the lucky few traveling around the country on expense accounts, eating fancy meals and partying. Operations, on the other hand, were viewed as those who struggle to do easy tasks such as managing costs and optimizing efficiency. After outliving my usefulness in finance, I was "promoted" to VP of operations. It was then that I learned most operations people shared finance's negative views of sales. In addition, operations will tell you that sales people make reckless and ill-informed promises to customers and leave operations in the position of having to pick up the pieces.