Tech Support Gets Personal: Trimble Assistant Puts a Virtual Support Technician on the Jobsite

摘要

When a survey crew in the field has a problem, it is some of the most expensive downtime possible. And survey crews are not the only ones shut down; other workers, materials and machinery can be idled as well. Whether the issue lies with equipment, software or procedures, the crew needs to get back to work quickly. Matt Bryant understands the problem. As a technical representative for Western Data Systems (WDS), a Trimble distributor in Texas, Bryant's 20 years of experience in surveying, construction and mapping are valuable assets for his customers. Thanks to widely available access to the Internet, Bryant and others like him have a new way to provide service and support. It's called Trimble Assistant, and it is changing the model for technical support, field service and training. It lets the technician see--and even control--exactly what is happening in the field.