Customer reviews count: Online comments make a big impact on whether you get more customers

摘要

Life is so strange. If you're like me (and I hope you're not), you have to wonder if you're walking through a house of mirrors. Or maybe just stepped into a parallel universe. Take the impact of the Internet on who exactly is your company spokesperson. It's as if customers are running the companies these days, and CEO now stands for Customer Engaged in Opinions. In other words, butt-insky alert: Customers are all up in your business.