A growing supply of meter data is revolutionizing how people use and pay for the energy they consume. This wealth of information is already creating an increase in daily customer-utility interactions, According to a recent TELUS-sponsored white paper by IDC Energy Insights, "35 percent of utility respondents have seen an increase in customer call volume of between 10 and 30 percent. Companies that have not yet completed their smart metering deployment also expect an increase in customer interaction. A total of eight out of 10 companies expect increases in call volumes, especially at the onset of deployment."
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机译：越来越多的电表数据供应正在彻底改变人们使用和支付能源消耗的方式。 IDC Energy Insights最近在TELUS赞助的白皮书中说，这些丰富的信息已经在增加日常客户与公用事业之间的互动，“ 35％的公用事业受访者看到的客户通话量增加了10％至30％尚未完成智能电表部署的公司也希望增加客户交互。十分之八的公司期望通话量增加，特别是在部署开始时。”
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