The impact of carrier service attributes on shipper-carrier partnering relationships: a shipper's perspective

摘要

Carrier service attributes are important for developing shipper-carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers' service factors―timing-related, pricing, warehousing and sales services―on shippers' satisfaction from shipper-carrier partnering relationships. Results indicate that timing-related services influence shippers' satisfaction from such relationships, and shippers' satisfaction positively influences partnering. However, the four service factors do not directly influence shipper-carrier partnering relationships.