Employee absence fell so dramatically after managers were trained to become better supervisors that "it was like adding eight or nine new employees when considering the increase in efficiencies", according to the HR manager at West Yorkshire Probation Service (WYPS), Ian Brandwood. He explained that the probation service in West Yorkshire, UK, had been promoting great case-workers to managerial posts for some time, but these people were not necessarily equipped to handle the demands and strains of this new kind of position. It required a new way of thinking and working that demanded an equally new skill set. One unfortunate by-product was a significant increase in instances of "throwing a sickie, or unplanned absences, and stress-related illness.
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