REVERSE GEAR

摘要

According to the Office for National Statistics, online sales accounted for 19% of all UK retailing in January 2020. Of course, as e-commerce volume rises, so does the volume of returns. The 2020 IMRG/Metapack Returns Review puts it very well: "In today's evolving bricks to clicks economy, delivery and returns go hand-in-hand. It's impossible to have one without the other. Everybody shops online, convenience reigns supreme, delivery is king, and returns is the new queen."