East Midlands Trains is Operator of the Year

摘要

East MidlandsTrains has won the award for Passenger Operator of the Year at the National Rail Awards. The citation recognises the transformation made by EMT Midlands Trains over the past year and setting new standards for the industry. EMT has rolled out free station wi-fi, a 24-hour customer contact centre and free breakfast in first class, as well as completing a programme of DMU refurbishment and spending a further £ 10million on station facilities. Managing director David Home said:"I am so proud of our 2,020 staff for working hard to deliver these major improvements."