REFORM OF THE REGULATORY STRUCTURE OF CONSUMER REPRESENTATION - DEVELOPING A CUSTOMER-FOCUSED WATER INDUSTRY IN THE UK

摘要

The Defra water white paper 'Water for Life' (December 2011), sets out the Government's vision for water in the future. Chapter 5, 'Developing a customer-focused water industry', deals with affordability and competition for business customers. There is only a small section on customer representation, which focuses on strengthening Ofwat's powers of enforcement in relation to gathering information from water companies to ensure compliance with guaranteed standards of service. Financial penalties applied for infringements will be allowed over a five-year rather than a one-year period as is the case at present (5.63).