Call Center Products For Customer Service, Remote Workers And Least-Cost Routing

摘要

As we head for the 21st century, more and more customer interactions with a company will be over the Internet. Addressing this shift in the way customers contact businesses and the accompanying shift to self-help customer service over the Internet, Primus Communications Corporation has released new versions of its problem resolution software. SolutionExplorer 2.0 is a Web-based product designed to enable frontline and remote support professionals to resolve technical problems quickly and cost-effectively. SolutionPublisher 2.2, also Web-based, is designed to allow customers to access solutions directly and solve problems themselves.