Five Stand-Out Companies

摘要

The ACD has always been the telecommunications equivalent of the mainframe. Like ACDs, mainframes are expensive and proprietary but very reliable. In the last few years, PC/PBXs and ACDs have been introduced that boast many useful features at a lower price point than traditional ACDs. What was really needed to legitimize the market, however, was a major player to introduce a PC-based ACD or PBX. Transcend from Rockwell Electronic Commerce Division (ECD) is a PC-based ACD running Microsoft Windows NT that conforms to the ECTF S.100 specification. Transcend represents Rockwell's initial entry into the small call center market.