Today, companies of all types and sizes are adding automated attendant capabilities to their voice messaging systems to save money and make their call handling more efficient. Many are finding they can boost the effectiveness and benefits of those systems by adding advanced automated speech recognition (ASR) capabilities. Put simply, automated attendant performs the services of an operator or receptionist, routing and screening calls. According to industry estimates, 65 percent of all voice messaging systems now ship with an auto attendant feature. That number is expected to reach 90 percent of all voice messaging systems by the end of 1998.
展开▼
