AN AUTOMATED HOTEL ATTENDANT USING SPEECH RECOGNITION

摘要

Automated concierge room is a room for phone calls about switching system to support the multiple phone extension is provided to adjust. Hoteliers systems receive and store a spell type the name of the hotel guests, and assign the associated telephone extensions to each guest. List - is connected to the hotel registration system for generating pronunciations for each spell type name by converting data into phoneme-training system is configured such that the character name word. This word-phoneme data is stored in the list that is used by the speech recognition system. In particular, since the sound indicators with the Hidden Markov Model (HMM) based model trainer serves as the basis for a list of the training system, each guest name associated with one or more of HMM models are stored in the list. Is connected to the automated guidance unit speech recognition system is used to retrieve the telephone extension from the hotel registration system allocated to convert the call name of the hotel guest entered from one of the telephone station set by the hotel guests name. The telephone switching system by automated guidance, a call to the telephone extension required in response to the entry of the calling name from one of the phone extension.