Utility service method using automatic attendant of speech recognition technology for telephone

摘要

PURPOSE: A telephone automatic switching service method using a voice recognition function is provided to eliminate a client's inconvenience and to increase the efficiency of work by connecting a telephone call directly to a desired person or a desired department so as to prevent an internal personnel from receiving an unnecessary call. CONSTITUTION: A telephone automatic switching service system using a voice recognition function is comprised of a voice input part(110), a voice registration part(112), a voice recognition engine part(126), a personal information and branch search part(114), an inter-branch transfer part(116), a private exchange(118), a call connection part(120), a recognized word registration part(122), and a personal information registration part(124). A client makes a telephone call using a generic telephone and speaks a name or the business under a desired person's charge to the voice input part(110). The voice registration part(112) receives the client's voice and transfers it to the voice recognition engine part(126) using a voice recognition server and a communication protocol. The voice recognition engine part(126) analyzes a substantial voice and finds out a result. The personal information and branch search part(114) judges whether the voice recognized result indicates an internal connection or an inter-branch connection and searches for a relevant number. The inter-branch transfer part(116) executes inter-branch connections using the private exchange's dedicated line. The private exchange(118) covers call transfer. The call connection part(120) connects telephone numbers to the private exchange(118). The recognized word registration part(122) previously registers words which clients can speak. The personal information registration part(124) registers information for each registered word.