Records management myopia: a case study

摘要

Purpose - This paper seeks to provide some important lessons learned from the introduction of a new records management system in a tertiary educational institution and its relation to records management. Design/methodology/approach - The paper takes the form of a case study using after action review. Findings - The key findings build on the extant literature that is largely case study based. The findings were that: it is easy to lose sight of key systems issues and knowledge management in a busy world; knowledge and records management are strategic issues; records management is essential to organizational effectiveness; records and knowledge management is not just another task; implementation needs to be driven from the top and built from the bottom; training and support are essential; development is ongoing; and external expertise should be used when necessary. Research limitations/implications - The research is limited by being a single case study. Practical implications - The case study provides practical advice about implementing effective records keeping systems for those overseeing such a process. Originality/value - The case study contributes to the understanding of records management as a component of knowledge management and provides some new insights into implementation of new systems. It also provides evidence that after action review is a valuable tool in being a good knowledge management citizen.