THIS IS WHAT happens when the pyramid inverts and falls on little old unsuspecting you. Just what you deserve for minding your own business. "We need to audit your quality system. You're a new vendor with contingent qualification. We can't make it permanent without an audit." What do you mean we're a new vendor? We've been doing business with you for 11 years. "Doesn't matter. New regime in place. Since you're a great big unknown to us, who are new, consider yourself, as we do, a new vendor. Clean slate. Get used to it. Plus, you had a recent test escape, and we need to determine the root cause. Might as well do the full workup." So much for any shred of gratitude and recognition for 11 years of hard work. But it's true: He needs to allow for the possibility we may have been engaged in a conspiracy so immense that only he could whisk the wool from his employer's eyes after 11 befuddling years. Fiendishly clever of him to smoke us out. Thus are reputations built.
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