Study: UGI Tops East Region For Customer Satisfaction

摘要

Even though the nation faced more harsh weather and increased gas bills this past winter, customer satisfaction with residential gas utilities improved for a third consecutive year, according to a J.D. Power study. For a second straight year, UGI found itself sitting at the top of the ratings among large utilities in the East region. "Achieving this honor for the second straight year is a testament to our employees' commitment to our customers and to the communities we serve," said UGI President and CEO Robert F. Beard. "Every UGI employee contributed to this accomplishment. We will continue to strive to maintain the highest level of customer service in the years ahead." The 2014 Gas Utility Residential Customer Satisfaction Study, in its 13th year, measures residential customer satisfaction with gas utility companies across six factors: billing and payment, price, corporate citizenship, communications, customer service and field service.