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Journal of Quality Management

中文名称：质量管理杂志

ISSN：1084-8568
出版周期：Quarterly

发文量：100

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1.The Effects of Total Quality Management and Perceived Justice on Organizational Commitment of Hospital Nursing Staff

机译：全面质量管理和正义感对医院护理人员组织承诺的影响
- 作者：Andrea Brooks and Gerald Zeitz
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
2.Performance Distributions:Measuring Employee Performance Using Total Quality Management Principles

机译：绩效分布：使用全面质量管理原则衡量员工绩效
- 作者：Diana Deadrick and Donald Gardner
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
3.Quality Improvement and Top Management in Nursing Homes

机译：疗养院的质量改善和最高管理
- 作者：Nicholas G.Castle
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
4.The Quality and Motivational Effects of Statistical Process Control

机译：统计过程控制的质量和动机效果
- 作者：Manus(Johnny)Rungtusanatham
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
5.From the Editor

机译：来自编辑
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
6.A Critical Examination of the Ability of ISO 9000 Certification to Lead to a Competitive Advantage

机译：对导致竞争优势的ISO 9000认证能力的严格审查
- 作者：Sime Curkovic and Mark Pagell
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
7.The Impact of ISO 14000 Environmental Management Standards on Small and Medium Sized Enterprises

机译：ISO 14000环境管理标准对中小企业的影响
- 作者：Morgan P.Miles Linda S.Munilla and Timothy McClurg
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
8.Quality and Work Force Management:From Manufacturing Managers'Perspective

机译：质量和劳动力管理：面向制造经理的观点
- 作者：Ravi Kathuria and Elizabeth Davis
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
9.The Quality Revolution in Academe:A Rejoinder to Mullin and Wilson

机译：学术界的质量革命：穆林和威尔逊的回join
- 作者：Robert Orwig and Lawrence Jauch
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
10.360°Feedback System Effectiveness:Test of a Model in a Field Setting

机译：360°反馈系统有效性：现场设置中模型的测试
- 作者：Jane R.Williams and Sarah B.Lueke
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
11.The Environment Is Free:The Quality Analogy

机译：环境是免费的：质量比喻
- 作者：Ashok Chandrashekar;Thomas Dougless;Gayle C.Avery
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
12.Process Quality Knowledge Bases

机译：工艺质量知识库
- 作者：Kevin Dooley John Anderson and Xiaohe Liu
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
13.A Measure of Staff Perceptions Quality-Oriented Performance:Initial Development and Internal Consistency

机译：衡量员工感知质量绩效的指标：初始发展和内部一致性
- 作者：Patrick McCarthy and Thomas Keefe
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
14.Cognitive and Behavioral Outcomes of Quality Improvement Teams:The Influence of Leadership and the Work Unit Environment

机译：质量改进团队的认知和行为结果：领导力和工作单位环境的影响
- 作者：Diane Irvine Peggy Leatt Martin Evans and G.Ross Baker
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
15.The Influence of Human Resource Practices on Empowerment and Employee Perceptions of Management Commitment to Quality

机译：人力资源实践对授权和员工对质量管理承诺的影响
- 作者：Larry W.Howard and S.Thomas Foster
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
16.Top management leadership,employee empowerment,job satisfaction, and customer satisfaction in TQM organizations:an empirical study

机译：TQM组织中最高管理层领导，员工授权，工作满意度和客户满意度：一项实证研究
- 作者：Isaiah O.Ugboro;Kofi Obeng
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Top management leadership;
- Employee employment;
- Customer satisfaction;
17.Discussion

机译：讨论区
- 作者：PETER R.NELSON AND MARGARET M.WIECEK
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
18.Predicting the trajectory of manufacturing quality with work team implementation

机译：通过工作团队的实施预测制造质量的轨迹
- 作者：Joy M.Field;Kingshuk K.Sinha
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- quality;
- work team implementation;
- manufacturing;
19.The effect of quality management and participation in decision-making on individual performance

机译：质量管理和参与决策对个人绩效的影响
- 作者：Shmuel Stashevsky;Dov Elizur
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- quality management;
- participative decision-making;
- performance;
- improvement effort;
- total quality management;
- ISO 9000;
20.Optimization Problems and Methods in Quality Control and Improvement

机译：质量控制和改进中的优化问题和方法
- 作者：W.MATTHEW CARLYLE;DOUGLAS C.MONTGOMERY;GEORGE C.RUNGER
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
21.Removing performance appraisal and merit pay in the name of quality An empirical study of employess'reactions

机译：以质量为名取消绩效考核和绩效报酬对雇员反应的实证研究
- 作者：Melissa L.Waite;Susan Stites-Doe
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Performance management;
- Compensation;
- Quality management;
22.Human resource management and Deming's continuous improvement concept

机译：人力资源管理与戴明的持续改进理念
- 作者：Mitchell Langbert
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- human resource management;
- continuous improvement model;
- loss minimization;
23.Who is supporting whom? Quality team effectiveness and perceived organizational support

机译：谁在支持谁？优质的团队效率和公认的组织支持
- 作者：John C.Howes;Russel Cropanzano;Alicia A.Grandey
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Organizational committment;
- Team committment;
- Organizational support;
- Team support;
24.An application of Thompson's typology to TQM in service firms

机译：汤普森类型学在服务公司全面质量管理中的应用
- 作者：David J.Lemak;Richard Reed
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- TQM;
- service firms;
- typology of interdependence;
25.Total quality management and sustainable competitive advantage

机译：全面质量管理和可持续竞争优势
- 作者：Richard Reed;David J.Lemak;Neal P.Mero
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- Total quality management;
- competitive advantage;
- tacitness;
- complexity;
- firm performance;
26.Technology and qulaity improvements in Mexican companies:some international comparisons

机译：墨西哥公司的技术和质量改进：一些国际比较
- 作者：Wojciech Nasierowski
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- mexico;
- technology;
- quality;
- restructuring;
- business process reengineering;
- total quality management;
27.Discussion

机译：讨论区
- 作者：ENRIQUE DEL CASTILLO AND JOHN SEMPLE
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
28.Quality improvement approach and performance:multisite analysis within a firm

机译：质量改进方法和绩效：公司内部的多地点分析
- 作者：Everett E.Adam;S.Thomas Foster
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Quality;
- Internal assessment;
- Operational results;
- Strategy;
29.Quality of undergraduate education Examining the current paradigm and system

机译：本科教育质量检查当前的范式和体系
- 作者：Ralph Mullin;George Wilson
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Educational reform;
- Educational quality;
- Educational transformation;
- Educational leadership;
30.Creating an empowering culture:examining the relationship between organizational culture and perceptions of empowerment

机译：建立授权文化：研究组织文化与授权观念之间的关系
- 作者：Tracey Honeycutt Sigler;Christine M.Pearson
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- organizational culture;
- empowerment;
- power distance;
- organizational commitment;
31.Discussion

机译：讨论区
- 作者：ERWIN M.SANIGA
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
32.Dynamic and customer-oriented workplaces Implications for HRM practice and research

机译：动态和以客户为导向的工作场所对人力资源管理实践和研究的意义
- 作者：Robert L.Cardy;Steve Gove;Jacquelyn DeMatteo
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Job structure changes;
- Customer orientation;
33.A service market segmentation approach to strategic human resource management

机译：战略性人力资源管理的服务市场细分方法
- 作者：Beth G.Chung
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service management strategy;
- Market;
- Segmentation;
- Service quality;
- Strategic human resource management;
34.Airline station performance as a function of employee satisfaction

机译：航空站的绩效与员工满意度的关系
- 作者：Delbert Nebeker;Licia Busso;Philipp D.Werenfels;Hamady Diallo;Agnieszka Czekajewski;Bernardo Ferdman
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
35.Team and organizational attitudes as a lens and mirror impacting customer satisfaction: an empirical test in self-managed teams

机译：团队和组织的态度是影响客户满意度的一面镜子和镜子：自我管理团队的一项经验检验
- 作者：Lucy L.Gilson;Christina E.Shalley;Terry C.Blum
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Customer satisfied;
- Self-managed teams;
36.Technology,customization,and reliability

机译：技术，定制和可靠性
- 作者：Michael D.Johnson;John E.Ettlie
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Product reliability;
- Customization;
- Technology;
37.TITLE INDEX VOLUME4-5

机译：标题索引卷4-5
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
38.A process model of discretionary service behavior Integrating psychological contracts,organizational justics,and customer feedback to manage service agents

机译：服务行为自由裁量的过程模型，整合心理契约，组织正义和客户反馈来管理服务代理商
- 作者：Donna Maria Blancero;Scott A.Johnson
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service behavior;
- Psychological contracts;
- Organizational support;
39.Service with a smile Legal and emotinal issues

机译：微笑服务法律和情感问题
- 作者：Diana L.Deadrick;R.Bruce McAfee
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Sexual harassment;
- Emotional labor;
- Respect;
40.Rater mood and employee emotional expression in a customer service scenario: interactions and implications for performance review outcomes

机译：客户服务场景中的评估者情绪和员工情绪表达：绩效评估结果的交互作用和含义
- 作者：Catherine S.Daus
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Employee emotions;
- Emotion and customer service;
41.A scale assessing team-based job performance in a customer-oriented environment

机译：在面向客户的环境中评估基于团队的工作绩效的规模
- 作者：Karen Norman Kennedy;Felicia G.Lassk;Mary B.Burns
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Customer-oriented;
- Job performance;
- Scale;
42.Effects of service mechanisms and modes on customers' attributions about service delivery

机译：服务机制和模式对客户服务交付属性的影响
- 作者：Markus Groth;Barbara A.Gutek;Bambi Douma
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service quality;
- Customer service;
- Attribution;
- Internet;
43.Organizational learning capacity and internal customer orientation within strategic sourcing units

机译：战略性采购部门的组织学习能力和内部客户导向
- 作者：G.Tomas M.Hult;David J.Ketchen Jr;Taco H. Reus
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Knowledge management;
- Organizational learning;
- Customer orientation;
- Sourcing;
44.Customer evaluation of service employee's customer orientationn:extension and application

机译：服务员工的客户评估客户导向：扩展和应用
- 作者：D.Todd Donavan;Mary Ann Hocutt
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Custom orientation;
- Relationship commitment;
- Customer-oriented behavior;
- Service orientation;
- Market orientation;
- Satisfaction;
45.The role of procedural justice in the delivery of services A study of customers'reactions to waiting

机译：程序正义在提供服务中的作用研究客户对等待的反应
- 作者：Markus Groth;Stephen W. Gilliland
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Service management;
- Waiting time;
- Organizational justice;
- Procedural justice;
46.The measurement of a market orientation and its impact on business performance

机译：市场定位的度量及其对业务绩效的影响
- 作者：L.Jean Harrison-Walker
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Market orientation;
- Customer orientation;
- Market information;
- Marketing concept;
- Competitor orientation;
- Market-driven;
47.The impact of quality practices on customer satisfaction and business results:product versus service organizations

机译：质量实践对客户满意度和业务成果的影响：产品与服务组织
- 作者：Lard Nilsson;Michael D.Johnson;Anders Gustafsson
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Quality practices;
- Customer orientation;
- Customer satisfaction;
48.Size does matter :the effect of organizational size on customer satisfaction

机译：规模很重要：组织规模对客户满意度的影响
- 作者：Nadav Glodschmidt;Beth G.Chung
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Organizational size;
- Employee job satisfaction;
- Customer satisfaction;
49.In support of the assumptions at the foundation of Deming's management theory

机译：支持戴明管理理论基础上的假设
- 作者：Steven Hillmer;Dennis Karney
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Deming's management theory;
- Intrinsic motivation;
- Learning organization;
- Management axioms;
- Psychology;
50.The impact of internal marketing activities on external marketing outcomes

机译：内部营销活动对外部营销结果的影响
- 作者：Harvir S.Bansal;Morris B.Mendelson;Basu sharma
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Internal marketing;
- Customer retention;
51.The Effects of Total Quality Management and Perceived Justice on Organizational Commitment of Hospital Nursing Staff

机译：全面质量管理和正义感对医院护理人员组织承诺的影响
- 作者：Andrea Brooks and Gerald Zeitz
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
52.Performance Distributions:Measuring Employee Performance Using Total Quality Management Principles

机译：绩效分布：使用全面质量管理原则衡量员工绩效
- 作者：Diana Deadrick and Donald Gardner
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
53.Quality Improvement and Top Management in Nursing Homes

机译：疗养院的质量改善和最高管理
- 作者：Nicholas G.Castle
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
54.The Quality and Motivational Effects of Statistical Process Control

机译：统计过程控制的质量和动机效果
- 作者：Manus(Johnny)Rungtusanatham
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
55.From the Editor

机译：来自编辑
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
56.A Critical Examination of the Ability of ISO 9000 Certification to Lead to a Competitive Advantage

机译：对导致竞争优势的ISO 9000认证能力的严格审查
- 作者：Sime Curkovic and Mark Pagell
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
57.The Impact of ISO 14000 Environmental Management Standards on Small and Medium Sized Enterprises

机译：ISO 14000环境管理标准对中小企业的影响
- 作者：Morgan P.Miles Linda S.Munilla and Timothy McClurg
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
58.Quality and Work Force Management:From Manufacturing Managers'Perspective

机译：质量和劳动力管理：面向制造经理的观点
- 作者：Ravi Kathuria and Elizabeth Davis
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
59.The Quality Revolution in Academe:A Rejoinder to Mullin and Wilson

机译：学术界的质量革命：穆林和威尔逊的回join
- 作者：Robert Orwig and Lawrence Jauch
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
60.360°Feedback System Effectiveness:Test of a Model in a Field Setting

机译：360°反馈系统有效性：现场设置中模型的测试
- 作者：Jane R.Williams and Sarah B.Lueke
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
61.The Environment Is Free:The Quality Analogy

机译：环境是免费的：质量比喻
- 作者：Ashok Chandrashekar;Thomas Dougless;Gayle C.Avery
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
62.Process Quality Knowledge Bases

机译：工艺质量知识库
- 作者：Kevin Dooley John Anderson and Xiaohe Liu
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
63.A Measure of Staff Perceptions Quality-Oriented Performance:Initial Development and Internal Consistency

机译：衡量员工感知质量绩效的指标：初始发展和内部一致性
- 作者：Patrick McCarthy and Thomas Keefe
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
64.Cognitive and Behavioral Outcomes of Quality Improvement Teams:The Influence of Leadership and the Work Unit Environment

机译：质量改进团队的认知和行为结果：领导力和工作单位环境的影响
- 作者：Diane Irvine Peggy Leatt Martin Evans and G.Ross Baker
- 期刊名称：《Journal of Quality Management》 | 1999年第2期
65.The Influence of Human Resource Practices on Empowerment and Employee Perceptions of Management Commitment to Quality

机译：人力资源实践对授权和员工对质量管理承诺的影响
- 作者：Larry W.Howard and S.Thomas Foster
- 期刊名称：《Journal of Quality Management》 | 1999年第1期
66.Top management leadership,employee empowerment,job satisfaction, and customer satisfaction in TQM organizations:an empirical study

机译：TQM组织中最高管理层领导，员工授权，工作满意度和客户满意度：一项实证研究
- 作者：Isaiah O.Ugboro;Kofi Obeng
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Top management leadership;
- Employee employment;
- Customer satisfaction;
67.Discussion

机译：讨论区
- 作者：PETER R.NELSON AND MARGARET M.WIECEK
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
68.Predicting the trajectory of manufacturing quality with work team implementation

机译：通过工作团队的实施预测制造质量的轨迹
- 作者：Joy M.Field;Kingshuk K.Sinha
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- quality;
- work team implementation;
- manufacturing;
69.The effect of quality management and participation in decision-making on individual performance

机译：质量管理和参与决策对个人绩效的影响
- 作者：Shmuel Stashevsky;Dov Elizur
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- quality management;
- participative decision-making;
- performance;
- improvement effort;
- total quality management;
- ISO 9000;
70.Optimization Problems and Methods in Quality Control and Improvement

机译：质量控制和改进中的优化问题和方法
- 作者：W.MATTHEW CARLYLE;DOUGLAS C.MONTGOMERY;GEORGE C.RUNGER
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
71.Removing performance appraisal and merit pay in the name of quality An empirical study of employess'reactions

机译：以质量为名取消绩效考核和绩效报酬对雇员反应的实证研究
- 作者：Melissa L.Waite;Susan Stites-Doe
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Performance management;
- Compensation;
- Quality management;
72.Human resource management and Deming's continuous improvement concept

机译：人力资源管理与戴明的持续改进理念
- 作者：Mitchell Langbert
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- human resource management;
- continuous improvement model;
- loss minimization;
73.Who is supporting whom? Quality team effectiveness and perceived organizational support

机译：谁在支持谁？优质的团队效率和公认的组织支持
- 作者：John C.Howes;Russel Cropanzano;Alicia A.Grandey
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Organizational committment;
- Team committment;
- Organizational support;
- Team support;
74.An application of Thompson's typology to TQM in service firms

机译：汤普森类型学在服务公司全面质量管理中的应用
- 作者：David J.Lemak;Richard Reed
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- TQM;
- service firms;
- typology of interdependence;
75.Total quality management and sustainable competitive advantage

机译：全面质量管理和可持续竞争优势
- 作者：Richard Reed;David J.Lemak;Neal P.Mero
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- Total quality management;
- competitive advantage;
- tacitness;
- complexity;
- firm performance;
76.Technology and qulaity improvements in Mexican companies:some international comparisons

机译：墨西哥公司的技术和质量改进：一些国际比较
- 作者：Wojciech Nasierowski
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- mexico;
- technology;
- quality;
- restructuring;
- business process reengineering;
- total quality management;
77.Discussion

机译：讨论区
- 作者：ENRIQUE DEL CASTILLO AND JOHN SEMPLE
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
78.Quality improvement approach and performance:multisite analysis within a firm

机译：质量改进方法和绩效：公司内部的多地点分析
- 作者：Everett E.Adam;S.Thomas Foster
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Quality;
- Internal assessment;
- Operational results;
- Strategy;
79.Quality of undergraduate education Examining the current paradigm and system

机译：本科教育质量检查当前的范式和体系
- 作者：Ralph Mullin;George Wilson
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Educational reform;
- Educational quality;
- Educational transformation;
- Educational leadership;
80.Creating an empowering culture:examining the relationship between organizational culture and perceptions of empowerment

机译：建立授权文化：研究组织文化与授权观念之间的关系
- 作者：Tracey Honeycutt Sigler;Christine M.Pearson
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
- organizational culture;
- empowerment;
- power distance;
- organizational commitment;
81.Discussion

机译：讨论区
- 作者：ERWIN M.SANIGA
- 期刊名称：《Journal of Quality Management》 | 2000年第1期
82.Dynamic and customer-oriented workplaces Implications for HRM practice and research

机译：动态和以客户为导向的工作场所对人力资源管理实践和研究的意义
- 作者：Robert L.Cardy;Steve Gove;Jacquelyn DeMatteo
- 期刊名称：《Journal of Quality Management》 | 2000年第2期
- Job structure changes;
- Customer orientation;
83.A service market segmentation approach to strategic human resource management

机译：战略性人力资源管理的服务市场细分方法
- 作者：Beth G.Chung
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service management strategy;
- Market;
- Segmentation;
- Service quality;
- Strategic human resource management;
84.Airline station performance as a function of employee satisfaction

机译：航空站的绩效与员工满意度的关系
- 作者：Delbert Nebeker;Licia Busso;Philipp D.Werenfels;Hamady Diallo;Agnieszka Czekajewski;Bernardo Ferdman
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
85.Team and organizational attitudes as a lens and mirror impacting customer satisfaction: an empirical test in self-managed teams

机译：团队和组织的态度是影响客户满意度的一面镜子和镜子：自我管理团队的一项经验检验
- 作者：Lucy L.Gilson;Christina E.Shalley;Terry C.Blum
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Customer satisfied;
- Self-managed teams;
86.Technology,customization,and reliability

机译：技术，定制和可靠性
- 作者：Michael D.Johnson;John E.Ettlie
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Product reliability;
- Customization;
- Technology;
87.TITLE INDEX VOLUME4-5

机译：标题索引卷4-5
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
88.A process model of discretionary service behavior Integrating psychological contracts,organizational justics,and customer feedback to manage service agents

机译：服务行为自由裁量的过程模型，整合心理契约，组织正义和客户反馈来管理服务代理商
- 作者：Donna Maria Blancero;Scott A.Johnson
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service behavior;
- Psychological contracts;
- Organizational support;
89.Service with a smile Legal and emotinal issues

机译：微笑服务法律和情感问题
- 作者：Diana L.Deadrick;R.Bruce McAfee
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Sexual harassment;
- Emotional labor;
- Respect;
90.Rater mood and employee emotional expression in a customer service scenario: interactions and implications for performance review outcomes

机译：客户服务场景中的评估者情绪和员工情绪表达：绩效评估结果的交互作用和含义
- 作者：Catherine S.Daus
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Employee emotions;
- Emotion and customer service;
91.A scale assessing team-based job performance in a customer-oriented environment

机译：在面向客户的环境中评估基于团队的工作绩效的规模
- 作者：Karen Norman Kennedy;Felicia G.Lassk;Mary B.Burns
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Customer-oriented;
- Job performance;
- Scale;
92.Effects of service mechanisms and modes on customers' attributions about service delivery

机译：服务机制和模式对客户服务交付属性的影响
- 作者：Markus Groth;Barbara A.Gutek;Bambi Douma
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Service quality;
- Customer service;
- Attribution;
- Internet;
93.Organizational learning capacity and internal customer orientation within strategic sourcing units

机译：战略性采购部门的组织学习能力和内部客户导向
- 作者：G.Tomas M.Hult;David J.Ketchen Jr;Taco H. Reus
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Knowledge management;
- Organizational learning;
- Customer orientation;
- Sourcing;
94.Customer evaluation of service employee's customer orientationn:extension and application

机译：服务员工的客户评估客户导向：扩展和应用
- 作者：D.Todd Donavan;Mary Ann Hocutt
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Custom orientation;
- Relationship commitment;
- Customer-oriented behavior;
- Service orientation;
- Market orientation;
- Satisfaction;
95.The role of procedural justice in the delivery of services A study of customers'reactions to waiting

机译：程序正义在提供服务中的作用研究客户对等待的反应
- 作者：Markus Groth;Stephen W. Gilliland
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Service management;
- Waiting time;
- Organizational justice;
- Procedural justice;
96.The measurement of a market orientation and its impact on business performance

机译：市场定位的度量及其对业务绩效的影响
- 作者：L.Jean Harrison-Walker
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Market orientation;
- Customer orientation;
- Market information;
- Marketing concept;
- Competitor orientation;
- Market-driven;
97.The impact of quality practices on customer satisfaction and business results:product versus service organizations

机译：质量实践对客户满意度和业务成果的影响：产品与服务组织
- 作者：Lard Nilsson;Michael D.Johnson;Anders Gustafsson
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Quality practices;
- Customer orientation;
- Customer satisfaction;
98.Size does matter :the effect of organizational size on customer satisfaction

机译：规模很重要：组织规模对客户满意度的影响
- 作者：Nadav Glodschmidt;Beth G.Chung
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Organizational size;
- Employee job satisfaction;
- Customer satisfaction;
99.In support of the assumptions at the foundation of Deming's management theory

机译：支持戴明管理理论基础上的假设
- 作者：Steven Hillmer;Dennis Karney
- 期刊名称：《Journal of Quality Management》 | 2001年第2期
- Deming's management theory;
- Intrinsic motivation;
- Learning organization;
- Management axioms;
- Psychology;
100.The impact of internal marketing activities on external marketing outcomes

机译：内部营销活动对外部营销结果的影响
- 作者：Harvir S.Bansal;Morris B.Mendelson;Basu sharma
- 期刊名称：《Journal of Quality Management》 | 2001年第1期
- Internal marketing;
- Customer retention;

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