Hustling off to work one morning recently, Ann Andras-ka pulled into her neighborhood gas station in Ann Arbor, Mich., for a fill-up. On her way to the checkout counter, the elementary-school speech therapist grabbed a Coke and a five-pound bag of ice. As she fumbled with the ice while trying to pull money from her purse, the cashier barked, "Would you put that stuff down! I need the money." Andraska did as she was told, and the clerk flung her change across the counter. Shocked by such rudeness, Andraska sighed. "If you want better service," the clerk growled, "go across the street."
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