Knowledge management-the key to business

摘要

There is no 'killer' definition of knowledge management. In broad terms it is the successful application of concepts and practices that enable organisations to exploit and develop -their knowledge assets to improve competitiveness and profitability. Knowledge management is not new. Most civil engineering organisations already manage their knowledge - formally, through databases, manuals and best-practice guides, and informally, through meetings and social interaction between people. Familiar practices that would now be labelled knowledge management include post-project reviews, apprenticeships, membership of ICE boards and writing technical papers.