How SLAs Are Used

摘要

In today's business environment, IT managers have eyes only for technologies and approaches that improve their enterprises' profitability and competitive position, demonstrate the value of the internal IT organization, or otherwise contribute to paying salaries. Increasingly, service-level agreements are being used to help meet these objectives. The Open Group's Quality of Service task force shared with us its recent research study on current practices related to services and SLAs in enterprises (the Open Group is an international, vendor-neutral consortium that brings together IT buyers and suppliers to lower the time, cost and risks associated with integrating new technology across the enterprise; for more information go to www.opengroup.org). U.S. enterprises represented in the survey came from a variety of vertical markets. There were a total of 151 respondents to a Web-based survey and a number of telephone follow-up calls.