Service business lessons from the Mayo Clinic

摘要

There is at least one place on earth that has not suffered due to the current economic crisis. Construction cranes can still be seen on the horizon, no homes have been foreclosed, the shopping malls are full, new car dealers are still selling cars and people are happy. Does such a place still exist? It does, and the place is Rochester, Minnesota, home of the Mayo Clinic. OK, there are a lot of other thriving businesses in Rochester - IBM for one - but I still believe the economic engine is the Mayo Clinic, which is a US$7 billion business.