It's been my good fortune to have worked with a lot of different technicians. The majority were competent, honest, intelligent individuals who were successful in repairing customer problems most of the time. But is most of the time good enough? Your customer expects their car to be fixed right the first time. That's what they paid you to do. Anything less is, at the least, an inconvenience to them when they have to return to your shop to have it done again. Customers don't like having to come back for the same issue - as I'm sure most of you are aware of. A few of these "comebacks" are caused by faulty parts or an honest mistake made during the repair process. But many are the result of basic flaws in the diagnostic process, made in the very beginning that doomed the repair from the start. Here are six to watch out for.
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