When you buy something from L.L. Bean, you know it can be returned any time for any reason. But that's a challenge when you're the returns processing department at the Freeport, Maine, retailer. We're talking about a lot of returns here. Of the 48 million units shipped last year, 6 million were returned— most during holiday peak periods. Typically, about 85% of returns are refunds and 15% are exchanges.
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