Customer Service 101: Don't Take Customers for Granted

摘要

I had a first-of-a-kind experience a few weeks ago. I was fired by an insurance agent. The reason was not due to a claim or condition that impacted coverage. What earned me the privilege of not being able to be a customer to this particular business was my audacity to compare a policy that had been in place for many years with offerings from two other vendors. I recently became president of my neighborhood homeowners association. As a board, we decided it would be prudent to get quotes from two other insurance providers. This is a 46-home HOA, with some common areas and no buildings or amenities; the premium is less than $1,500 a year. The policy had been in place at least five years, and we had no loss history.