Breaking down the barriers to change

摘要

Local government has seen unprecedented change in the past decade and there is no sign it will end soon. From service redesign to digital disruption, the ongoing pace of change is rapidly increasing.In a recent exclusive survey by The MJ and BT (see The MJ, 1 Nov), organisational culture was seen as the key issue to get right when it comes to implementing digital transformation - and middle managers were seen as the biggest block. At a joint round table dinner in the Midlands, The MJ and BT asked local government chief executives and directors about their experiences of implementing change.What was clear from our debaters was just how much transformation - digital or otherwise - has already taken place amid the shrinking resources and expanding issues facing local authorities.