Diary has never been a fan of the shift to self-service. Waiting in line for the privilege of scanning in your own groceries, only to be told there is an unexpected item (normally my own arm - Ed) or needing to catch the eye of the over-worked member of staff to punch in the code hardly strikes Diary as a sensible use of time. As the rather strict voice keeps asking the unwary self-server: 'Do you wish to continue?' But Diary is not surprised that the fad is doing wonders for the library service. Rather than have to make hushed small talk with some of the shiest and most self-effacing frontline staff in local government, it often makes sense to use the wonderful machines recently installed in our nearby branch. It makes one feel bold, brave and powerful, almost like 'Conan the Librarian'.
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