Covid-19 Has Accelerated Digital Transformation, but May Have Made it Harder Not Easier

摘要

The impact of Covid-19 on digital transformation is not straightforward. Although many organizations have successfully implemented digital projects to support working from home during the pandemic, the particular conditions in place at this time are unlikely to be repeated, meaning that future digital transformation programs may be harder to complete successfully. The insights from our research provide best practices to improve the likelihood of digital transformation success in a post-Covid-19 world.