The dilemma of performance appraisal

摘要

Purpose - This paper aims to evaluate the aims and methods of appraisal, and the difficultiesrnencountered in the appraisal process.rnDesign/methodology/approach - The paper uses a review of the literature to evaluate therndevelopment of appraisals and argues that the critical area of line management development that wasrnidentified as a critical success factor in appraisals has been ignored in the later literature evaluating therneffectiveness of performance appraisals.rnFindings - The review identifies the lack of theoretical development in appraisal and argues thernpsychological approach of analysis and a more critical realisation of appraisal, re-evaluating thernchallenge to remove subjectivity and bias in judgement of appraisal.rnResearch limitations/implications - Further evaluation of key interpersonal skills is required forrnappraisal systems to develop performance.rnPractical implications - The use and design of performance pay in public and private services linkedrnto appraisal have not always improved organisational performance and can contribute to reducedrnmotivation.rnOriginality/value - Little research has evaluated the current increases in using appraisals and the changes in focus from appraisal to performance management. The paper adds value to the existing body of knowledge and offers insights for practitioners and researchers.