Konica Minolta Business Solutions U.S.A. Leverages Sprint Nextel and AirClic to Improve Service Profitability

摘要

The merger of Konica and Minolta doubled the magnitude of operations for the solutions and services group responsible for providing post-sale service to customers who purchased solutions directly from the company. "Service becomes a key differentiator as a high degree of substitutes are available in the competitive office equip-ment industry," said Tom Dillon, Senior Vice President of Solutions and Services at Konica Minolta. The sheer number of technicians and increasing customer demand for quicker service response times made managing tech-nician time more essential. Furthermore, the company was experiencing an unacceptably high percentage of part variance, invoice inaccuracies, and parts shrinkage as technicians were manually inputting the eight-digit part numbers into the system.