Resolving staff-patron conflicts with digitization: one library's experience

摘要

The digitization of past question papers in TTL, Redeemer's University, Ede is an effort geared toward making life easy for both the library staff and patrons. Interpersonal conflicts that often accompanied manual management and circulation past question papers in the library were removed by the technology intervention. The circulation area that was often rowdy and noisy prior to digitization is now neat, quiet and alluring to visitors. Patrons now have a good perception of the library and its staff thereby giving the library good reputation within and outside the university community.