THE EVOLVING JOURNEY OF QUALITY INITIATIVES IN BUSINESS

摘要

In the early and mid-nineties, the concept of Total Quality Management (TQM) seemed to be everywhere. One of its main proponents, W. Edwards Dem-ing, became a celebrity, particularly due to the success of his work with Japanese manufacturers. Yet when TQM failed to become a panacea for many American companies, possibly because of its exacting nature, it faded from media coverage. Nevertheless, quality in business has not gone away. It is more important than ever, and what constitutes high quality becomes more stringent every year.