A Systematic Approach Formaking Innovation A Core Competency

摘要

Since the introduction of its four-step innovation process, The Ritz-Carlton has leveraged employee ideas effectively and efficiently, improving its ability to create exceptional experiences for its customers. Inspired by our values and dedicated to engaging employees completely, this process creates learning cycles that not only help us rapidly respond to customers' evolving needs but also to improve our organizational knowledge and capabilities on a long-term basis.