The effect of information technology on learning in professional service organizations

摘要

This study examines the relationship between organizational experience and productivity in a professional service orga- nization. The research addresses a gap in the existing literature with respect to oranizational experience models in service organizations. Our findings confirm a significant, positive relationship between organizational experience and productivity. In addition, we investigate the effect of information technology on the relationship between organization experience and Productivity. The findings indicate that information technology which becomes a part of he production process is associ- Ated with productivity improvements, while information technology which merely documents or collects information is not.