Research on Service Call Center Construct of Digital City Management System

摘要

Constructing service call center of digital city management system is benefit to improve the efficiency and qualities of municipal management service by means of advanced computer information technology. In this paper, we discussed the construction of the service call center of digital city management system and the basic construction principles of call center, analyzed the systematical topology framework and the function of the digital city management service call center, that will be provide certain lessons for the digital city management.