The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels

摘要

Employees' task fit to information technology (IT) adoption is considered to be important for IT processing in the service industry. However, few studies can be found in the literature. Based on the task-technology fit theoretical model and using 599 survey respondents, this study explores the relationships among employees, IT management support, task itself, and task-IT fit of hotel employees in China. The result, with ANOVA analysis, shows that there is a significant difference among task-IT fit and employees' IT usage or working experience. Further, the results of structural equation modeling suggest that the IT maintenance support exhibits impact on task-IT fit.