Personality and Trust Fosters Service Quality

Sheila Simsarian Webber; Stephanie C. Payne; Aaron B. Taylor

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Personality and Trust Fosters Service Quality

机译：人格与信任促进服务质量

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摘要

The purpose of this study was to determine the extent to which cognitive and affective trust mediate the service provider personality–service quality relationship, controlling for customer personality.

机译：这项研究的目的是确定认知和情感信任在多大程度上介导服务提供者个性与服务质量的关系，并控制顾客的个性。

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来源
《Journal of Business and Psychology》 |2012年第2期|p.193-203|共11页
作者
Sheila Simsarian Webber; Stephanie C. Payne; Aaron B. Taylor;
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作者单位

Sawyer Business School, Suffolk University, 8 Ashburnham Place, Boston, MA, 02108, USA;

Psychology Department, Texas A&ampM University, 4235 TAMU, College Station, TX, 77843, USA;

Psychology Department, Texas A&ampM University, 4235 TAMU, College Station, TX, 77843, USA;

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正文语种 eng
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关键词
Service provider; Service orientation; Customer agreeableness; Affective trust; Cognitive trust; Service quality;

机译：服务提供者;服务导向;客户满意程度;情感信任;认知信任;服务质量;

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2. Interactions fostering trust and contract combinations in local public services provision [J] . Daniela Argento, Peeter Peda International journal of public sector management . 2015,第4a5期

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3. Posting and transfer: key to fostering trust in government health services [J] . Kabir Sheikh, Lynn Freedman, Abdul Ghaffar, Human Resources for Health . 2015,第1期

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4. Empowering Services based Software in the Digital Single Market to Foster an Ecosystem of Trusted, Interoperable and Legally Compliant Cloud-Services [C] . Juncal Alonso Ibarra, Leire Orue-Echevarria, Marisa Escalante, International Conference on Cloud Computing and Services Science . 2016

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5. Delivering mobile services to mobile users in open networks: Quality of service, authentication and trust-based access control. [D] . Zhang, Zhen. 2008

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7. PENGARUH BRAND COMMUNICATION, SERVICE QUALITY DAN BRAND PERSONALITY ANGGOTA DEWAN TERPILIH MELALUI BRAND TRUST TERHADAP BRAND LOYALTY PEMILIH (Studi Partai Politik Gerindra) [O] . Wuri Arenggoasih 2017

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Personality and Trust Fosters Service Quality

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