THE ANALYSIS OF ORGANIZATIONAL ENVIRONMENTON CIBINONG SCIENCE AND TECHNOLOGY PARK (C-STP)

摘要

Cibinong Science and Technology Park (C-STP) is an organization with a business system that is open, therefore, the organization's relationship with the internal and external environment will affect business performance organizational C-STP. Organizational structure, personnel and leadership style are the basic components of the internal environment of the C-STP. Meanwhile, changes in the environment, the complexity and number of resources are the basic components of the external environment that consists of elements outside the organization who mostly cannot be controlled, but influential in managerial decision making of C-STP. The purpose of this study was to find solutions related to the organizational environment to C-STP business performance when connected to the business environment This study is a theoretical test particularly on the influence of the organizational environment to C-STP business performance. With the approach of the analysis of the Balanced Scorecard (BSC), the results showed that the dimensions of the internal environment of the organization from the perspective offinancial performance is quite good, while on the customer perspective on the external environmental dimension of organizations on performance indicators, like user satisfaction,user profitability, user retention to show good results. Meanwhile, in the perspective of the business process with performance indicators in the process of operation is quite good, although the process of innovation seen still weak, while learning and growth perspective with performance indicators at the level of productivity of personnel, the level of retention of personnel, and the satisfaction of the personnel is good and shows the level of productivity personnel have increased The most important problems within the C-STP organization is a matter of internal business processes, especially in the management of the budgeting related to various factors, be it regulation or delays in budget execution process. Thus, that can be recommended is an improvement on the design and planning of a better budgeting.