Users' brand page participation: a new construct to measure participation on social networking sites

摘要

The increasing development of brand presence on social networking sites (SNS) requires new practices for monitoring the results of brands' efforts. The current research proposes that users' exposure to brand-related content by means of participating on brand pages is a key measure to be monitored. This proposition builds on previous studies which relate positive business consequences with users' exposure to brand communications. Despite the relevance of capturing users' participation on brand pages, so far very limited effort has been made to propose a construct for measuring it. Thus, three studies were implemented and a new construct was proposed and validated for internal consistency, unidimensionality and nomological validity.