A fuzzy GSS framework for organizational knowledge acquisition

摘要

Although the concept of viewing knowledge as a critical resource has been widely accepted in prior studies, it is not fully understood how to acquire available knowledge in order to improve organizational effec- tiveness. However, it is sure that organizational knowledge management should pursue the achievement of the business goal by delivering relevant and useful information to the right person at the right time. Group Support Systems (GSS) can play an important role in transferring scattered information into meaningful Business knowledge for supporting strategic corporate decision-making.